Job Description - Digital Account Director - Team Leader in West London

Our client is a leading integrated communications agency with an impressive portfolio of FTSE 100 clients. As a result of their success, their interactive offer is growing rapidly and they are now in need of a talented Digital account director to lead their digital account management team. As Team leader you will be responsible for managing the development of the account management team and the successful delivery of all our digital projects as well as growing client relationships.

The following qualities are critical:

• A Team leader who is excited about their role and can motivate their team to deliver an excellent standard of work and services to our clients.
• Who lives and breathes process and has strong people management skills.
• Knows how to deliver a project start to finish, understands the technical requirements, and can develop their team and ensure a high quality of service to our clients.
• Wins new business and builds client relationships
• Is a problem solver and loves a challenge.

What we are looking for is an Account director who:

• Has at least 5 years project and account management experience with a digital agency or corporate communications agency
• Has proven experience of running a team or would like to take that next step in their career.
• Has strong interpersonal and communications skills and can work effectively with a small team during pitches and presentations
• Has the ability to foster a cooperative work environment.
• Has a good understanding of PM methodologies including budgeting, planning, managing, scheduling project scoping and profitability
• Has a good understanding of the full life-cycle of digital projects from creative to technical delivery
• Can simultaneously work on multiple projects in a fast-paced agency environment
• Is comfortable with proactively managing client and supplier relationships on a day-to-day basis
• Can contribute to scheduling and prioritising jobs within the studio
• Can create, compose and edit written materials for pitches and presentations
• Has good records maintenance skills
• Has a keen interest in everything digital from blogs to social networks to digital video and mobile
• Is comfortable with and has experience of using Macs and PCs
• Preferably, has a proven understanding (or even hands-on experience) of the underlying technical aspects of web solutions (HTML, XML, .NET, JSP, CSS, Flash/ActionScript etc.)
• Has worked with large institutions and understands their complex organisational processes – and with a range of different stakeholder groups (e.g. Investor relations, Corporate communications, Marketing, Human resources)/li>

Quote Ref: lr1558an in any correspondence regarding this position.

Job Description - Digital - Client Services Director in Berkshire

Digital Marketing - Client Services Director

Our client is a well-respected, well-established Digital agency within their field. They work for some of the worlds most renowned and respected Pharmaceuticals, Life Sciences and Medical companies and brands.

They are now looking to appoint a new Client Services Director to strategically lead, develop, direct and the team and clients as well as ensure future business relationships with their clients are managed in the best possible way.

Job purpose:

• Strategic direction and tactical management of all clients
• Identify and generate incremental business from across the account
• Ensure the Company exceeds customer expectations and all contract metrics
• Provide ‘added value’ strategic digital marketing communications insight and consultation to both client and agency teams
• Lead and manage the team.

Key accountabilities

• To strategically lead and develop marketing communications business, including all digital channels.
• Develop business across this client’s geographies and user areas, specifically their presence in Britain and now Australia.
• Support and identify opportunities arising from activities with all clients.
• To proactively drive the agency’s role in providing strategic level consultation and advice to their clients for their online marketing communications activity.
• Participation in leading first agency meetings as required, fulfilment of any Leading agency initiatives or tasks agreed and of issues arising.
• To manage the day-to-day running of the account team working on assigned accounts.

Quote Ref: lr1554an in any correspondence regarding this position.

Job Description - Digital Account Director in Berkshire

Digital Account Director – Pharmaceuticals Specialist Agency

Our multi award winning digital agency client specialises in digital marketing and creative communications for Pharmaceuticals and Life Science. You will be a proactive, energetic Digital Account Director able to support the client Services Director and to promote the services to current clients and develop, manage and deliver quality projects through the digital Account Management and creative team.

You will come from a predominantly Pharmaceuticals, Life Science, MedEd or Medical, and or Healthcare specialist digital agency or agency side department background. As a thoroughbred agency side Account Director or senior Account Manager or Director you will have the relevant experience to work on Digital and marketing and creative projects. The clients are global and they rely heavily on our client’s skills and ability to help them communicate with their key online audiences, they do this well and in recognition of this they keep winning awards for the work they produce.

You will need:

4-5+ years Life Sciences, Health and or Pharmaceuticals specialist agency side industry knowledge and experience

ability to writing pitch and implement strategic digital communications proposals

ideally a life science or marketing degree

excellent written, verbal, interpersonal and organizational skills

the ability to manage a team

the ability and enthusiasm to work in a fast paced environment

Digital project management experience

Strategic solutions experience

Marketing knowledge

…but most importantly, the right level of digital experience.

Quote Ref: lr1553an in any correspondence regarding this position.

Job Description - Senior Digital Account Manager in Berkshire

Digital Account Manager – Pharmaceuticals Specialist Digital Agency

Our multi award winning digital agency client specialises in digital marketing and creative communications for Pharmaceuticals and Life Science. You will be a proactive, energetic Digital Account Manager or Senior Account Manager able to support the Account Directors to promote the services to current clients and develop, manage and deliver quality projects through the digital Account Management and creative team.

You will come from a predominantly Pharmaceuticals, Life Science, MedEd or Medical, and or Healthcare specialist digital agency side environment or department. As a thoroughbred agency side Account Manager or senior Account Manager you will have the relevant experience to work on Digital and marketing and creative projects. Their clients are global and they rely heavily on our clients skills and ability to help them communicate with their key online audiences, they do this well and in recognition of this they keep winning awards for the work they produce.

You will need:

• 2-5+ years Life Sciences, Health and or Pharmaceuticals specialist agency side industry knowledge and experience
• ability to writing pitch and implement strategic digital communications proposals
• ideally a life science or marketing degree
• excellent written, verbal, interpersonal and organizational skills
• the ability to work well within a team
• the ability and enthusiasm to work in a fast paced environment
• Digital project management experience
• Strategic solutions experience
• Marketing knowledge

…but most importantly, the right level of digital experience.

Quote Ref: lr1552 in any correspondence regarding this position.

Job Description - Digital Project or Account Manager in Guildford

Digital Project Manager

Our Guildford, Surrey, based client is looking for a Digital Project Manager to work on premium brands.

The Digital Project Manager's role will include full project responsibility for our digital output working with an established team of highly professional Account Handlers and a very talented team of Web Designers and Developers, managing the full life cycle of a project ensuring that all projects are completed on time and to the highest standards. You should also be comfortable client facing as dealing with clients will be an important part of your responsibilities.

You will have marketing flair, a real passion and knowledge for digital along with outstanding organisation skills. You must be able to act as a champion for the digital team and act as an effective facilitator to bring together creative and technical specialists and the client. You will also be able to estimate timescales, schedule with the Studio Manager, monitor and control resources to meet plan and be able to identify extra work relating to the project and communicate back to the Account Manager

Duties and Technical Knowledge:

• Project planning
• Monitor and review of project budget and profitability
• Provide forecasts and timelines
• Advise account handlers on technical issues
• Full understanding and appreciation of digital tools such as HTML, Flash, CSS, CMS, SEO etc
• Provide status information and create regular status reports for projects
• Possess outstanding communication skills

A bright, lively, confident and talented individual with a can do attitude will benefit from joining an outstanding organisation with significant plans in place for growth.

Quote Ref: lr1516an in any correspondence regarding this position.

Job Description - Account Manager (Online) in Surrey

ROLE: Account Manager

LOCATION: Surrey

SALARY: £22500 - £27500 + Quarterly KPI bonus

DIRECT REPORTS: Account Director

INDIRECT REPORTS: Company Directors

THE COMPANY

Our client is an online marketing company working predominately in the publishing sector. They create awarding winning marketing campaigns using cutting edge search engine technologies whilst applying a deep understanding of user interaction online.

They are renowned for their meticulous approach and attention to detail reflected in a client list that includes prestigious blue-chip names.

PROFILE OF ROLE

• As this is a client facing role you will be extremely well-presented and punctual
• Responsible for the efficient day-to-day running of assigned SEM client accounts, focusing on retention & growth
• Proactively builds strong working relationships with (internal and) external contacts to deliver exemplary standards of service at all times
• Helps drive the commercial agenda by identifying opportunities. Is professional, credible and efficient - an ambassador for the brand

TECHNICAL RESPONSIBILITIES

• Is proficient with using Microsoft Office particularly Excel
• Has a basic knowledge of the technologies involved in running internal SEM campaigns
• Has an adequate level of organisational skills as to ensure seamless standards of project and campaign delivery

BUSINESS MANAGEMENT RESPONSIBILITIES

• Integral in facilitating the account strategy to deliver sustainable, profitable growth
• Works closely with the Account Director to identify and develop strategic opportunities for client campaigns
• Nurtures positive, collaborative working relationships with clients, colleagues and third party suppliers
• Is the custodian of client records, information and instructions - held in accordance with company policy
• Responsible for the appropriation of client funds to maintain seamless and efficient campaign management
• Responsible for the production and presentation of client facing SEM materials (reports, studies, presentations and proposals) to brand standards
• Takes ownership of client needs/requests and facilitates their completion
• Meets and exceeds client expectations by utilising client processes and procedures to get results
• Achieves continuous improvement by proactively assessing the company’s working relationships, practices and methods

DELIVERABLES

• Demonstrates measurable success through the achievement of set KPI's e.g. account turnover and profitability, campaign management, report generation/analysis and overall service

PEOPLE MANAGEMENT RESPONSIBILITIES (NO DIRECT REPORT)

• With direction, supervises team colleagues to deliver results
• Is able to continually manage client expectations

SKILLS REQUIRED

• Is commercially astute, identifies and suggests opportunities to the Account Director
• Highly analytical and data driven
• Strong business writing skills: produces high quality documents
• Demonstrates a structured and methodical way of working
• Exhibits a high level of attention to detail
• Strong interpersonal skills, particularly influencing and listening skills
• Strong customer telephone and face to face skills
• A confident and articulate presenter
• Has basic project management skills which are deployed to achieve results within the desired financial, time and quality KPI's
• Numerate and articulate

KEY ATTRIBUTES

• A self motivated individual with high levels of energy
• An outgoing, positive thinker, with consistent levels of evident enthusiasm
• Flexible, versatile and copes well under pressure
• Open, honest and direct, is comfortable in giving and receiving constructive feedback
• Has high personal standards and promotes them in others
• A valued team member, who upholds the company values and professional integrity at all times

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Quote Ref: lr1475mn in any correspondence regarding this position.

Job Description - for Interior Design, Retail and Leisure. in Richmond

Project Manager for Interior Design for Retail and Leisure projects

Our client is an award winning interior design and branding agency. They work with top brands helping them to communicate at many levels. The client produces creative solutions for mainstream marketing collateral but also has a wealth of experience in interior design solution too. From concept creation through to delivery and fit out of emotive interior brand support. Whether it’s evolving existing concepts or interior design for a new brand or store.

Our client has an impressive portfolio of clients from Ben Sherman to Principles from Jigsaw to the White Company. Covering Leisure, Retail and Health. Their work has earned them recognition from the design industry’s leading associations.

You will be required to have worked with some leading brands. With 5years or more experience in the industry you will be used to working on your own initiative or as part of a team. Our client’s work is highly creative, with this in mind your repertoire will need to impress. You will be a key member of the company and be required to work closely with the design teams, directors and clients alike.

So, if you are used to working with highly creative interior design teams, you have worked on big brand projects, you are self motivated with good client handling skills, with well honed site experience, good contract administration, good manner with clients, programming and cost control and be aware of current legislation.

You will need:

• Excellent when client-facing.
• Great Communication skills.
• Good administrative skills.
• To be able to work well within a team environment.
• Big brand experience.
• To be self motivated.
• To be Highly Creative.

Technical Skills.

• Site Experience.
• Good Contract Administration.
• Programming and cost control.
• Up to the minute with current legislation.

Quote Ref: lr1135an in any correspondence regarding this position.